Customer Support

Announcements

• ★ Product Release Notes
• Release Notes September 17, 2016
• Interruptions to Brainshark Network Access – 10/21/16

Contact us

• Report an Issue
• Brainshark Support Hours
• Request a Presentation Success Review

FAQs

Brainshark

• Training Portal Q&A
• End User Access to View Support Tickets
• Bullet Points Converting to Mailbox Icons in Brainshark
• Hyperlinking Image on a Webpage to Launch in it's own window
• What is a Folder Administrator?
• How do I change the YouTube account associated with my Brainshark account?

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Coaching

• Error Playing Coaching Submission
• Supported Video Coaching Codec
• Unable to record a Challenge response
• Coaching: Supported File Types For Video Submissions
• Unable to access your microphone/camera.
• Can I pull a report of all comments I give, or that are given to me?

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SlideShark

• Deleting a SlideShark presentation
• Can I upload presentations in Portrait layout to SlideShark?
• Adding users to SlideShark Team Edition
• How do I incorporate a video in my SlideShark presentation?
• Using hyperlinks in SlideShark
• Downloading a presentation in SlideShark

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Brainshark CRM Connector for Salesforce FAQ

• Apex Test Classes Failing SFDC
• Salesforce1 v 12.0 on iOS
• Why does the "Favorite" star icon only appear for some content in Chatter?
• Can I use Salesforce Chatter with Brainshark CRM Connector for Salesforce?
• What is the Brainshark CRM Connector for Salesforce Brainshark Learning tab?
• How does Brainshark CRM Connector for Salesforce work?

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Knowledge Base

Brainshark

• ★ Machine Transcription not working - Machine Analysis
• ★ Outlook Plugin vs. Add in
• ★ Adobe Flash protected mode in Firefox
• ★ Source - Data column on the Users Data report
• ★ Up time report - Site down
• ★ Playing Unhooked Flash content locally

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SlideShark

• Exporting Content from DropBox to SlideShark
• SlideShark removal from ITUNES
• Uninstall SlideShark App
• Alignment of Slideshark when projecting
• iPhone/iPod Remote for SlideShark
• Adding .wmv sound effects to SlideShark presentations

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Brainshark CRM Connector for Salesforce (previously Sales Accelerator)

• ★ SalesForce Export
• ★ SF Admin - Prevent Brainshark Sync users password from expiring
• Connector Setting is Red but working
• Brainshark CRM Connector for Salesforce Components
• Comments and Ratings Columns
• Webcam Recording in Salesforce

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