In order to see your tickets with Support you will need to log in to your site account. To do this, go to https://brainshark.zendesk.com/hc/en-us and sign-in.
If you do not have an account, you can create one Brainshark by doing the following:
1. Click the Sign In button
2. Towards the bottom of the popup click Sign Up
3. Enter the require information and select Sign Up
If you need additional assistance, please contact Support.