Unable to record a Challenge response

Error Recieved:  There was an unexpected error while attempting to record your video.

If your monitor has a resolution of 1366x768 you will not be able to record a Coaching Challenge Response.  This is an unsupported resolution.  Below are steps to adjust the resolution for an Intel Video Card but these steps will vary for each manufacturer please contact the appropriate support for your equipment.

  1. In the windows task bar you will see an icon for the Intel Video Card. click on it and open the Graphics Properties menu.
  2. When the Intel Graphics settigns appear change the resolution setting from 1366x768 to another (ex 1280x720) and click apply and then save on the next window so the settings are not reverted after 15 seconds.
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