Brainshark Support Hours

We are available to answer your questions and help you with any technical difficulties you may experience.

All Brainshark customers have direct access to our dedicated support representatives who are available Monday through Friday, from 8 a.m. to 9 p.m. Eastern Time. (Excluding major US holidays).


Support line is 781-370-8222


The following on-demand resources are available 24-7 to assist you:

Help & Training Portal 

Search key words to find helpful video tutorials and process documents 

Support Help Center

Search our FAQs and Knowledge Base for "How-to" and technical guidance


Have more questions? Submit a request