Deleting and Inactivating Users

Brainshark Company Administrators are authorized to delete and inactivate users.


Inactivating a user account keeps their profile in your account, but renders their login credentials "inactive" meaning they cannot log in. 


Deleting a user account removes their profile from your Brainshark account. 


To inactivate a user: 

  1. Go to Administration
  2. Select Manage Users
  3. Select the user you want to make inactive 
  4. Click on Edit Profile
  5. On the bottom of the Profile page there is a check box that says "User is active"
  6. Uncheck the box
  7. Click Submit


To delete a user:

  1. Go to Administration
  2. Click on Manage Users
  3. Select the user you wish to delete
  4. Click on the Last Name of the user
  5. Choose Delete from the drop down menu.

If the user is an author and they have existing presentations, you will be prompted to delete those presentations or move them to a new author.  You cannot delete a user that has existing presentations. 


Note: Users deleted accidentally cannot be restored - they will need to be added as new users in the account.

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