Instructions for performing a Chrome browser/network trace

FOR ADVANCED capturing for SCORM launches please review ADVANCED CHROME TRACE instructions.

 

CHROME Browser TRACE steps

The below steps are for a tab or window.   If you are trying to capture a trace from a popup window then you will need to right click top bar in window and select Show as tab. Once this is done the below steps will apply.

 

Click on Menu icon

Or if you don't see the Chrome menu bar (3 bar icon) Right mouse click on the header to open the menu and select (Show as Tab) to get the Chrome menu to appear.

 

 

Click on More tools then Developer tools

Check the box to Preserve Log for the Network Tab

 

Go to the page you are having issues with and once the issue occurs please right click in the area shown below and click “save as HAR with content”

 

Save the file and send that to support@brainshark.com or reply to an email from the thread with the file attached.

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