URL slide looks blank in Brainshark presentation

Issue: URL slide appears blank when viewing the Brainshark presentation.

Symptoms/Behavior: URL slide loads and the progress bar moves, yet the page looks blank. No webpage is displayed through the Brainshark player. 

 

Solution:

This occurs when your Brainshark account is set as a secure site (uses https) but the URL used in the presentation is an "http" URL. 

  • For some URLs, you (as the author of the presentation) can simply modify it to reflect "https" instead of "http" in the URL slide.
  • Some websites do not offer "https" versions (and therefore the best way to work around this is to have the URL launched outside of the player window. 
  • Some websites that are https do not allow for the webpage to be iframed, regardless of whether your Brainshark Account is http or https. In this situation, the best option is to have the URL set to launch outside of the player or added as an attachment, as demonstrated in this tutorial
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Comments

  • Avatar
    Stephanie Pounds

    "In this situation, the best option is to have the URL set to launch outside of the player or added as an attachment."
    Where is the option to have the URL launch outside the player?

  • Avatar
    Erica Zahka

    Hi Stephanie,

    Great question - I apologize for the delay in response. To have the URL launch outside of the player, you should add it as an attachment as explained in this tutorial. Once added as an attachment you can choose to set it to auto-launch.

    I have added that tutorial to the article, as well. Thank you for the suggestion! Please let support@brainshark.com know if you have further questions.

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