Product: Slideshark and Brainshark
Issue: A representative needs a screen shot of what the issue is or feature in question.
Solution: To capture a screenshot on your device, press the Power (or sleep/wake) button at the top right of the device and the Home button at the same time for just a quick second. You will hear the camera shutter sound or the page flash depending on your sound settings. Once you’ve done that, you can go to the Photos app and see your screenshot. You can do this when the device is in portrait or landscape mode, the method is always the same.