Issue: After logging into your Brainshark account to view a presentation, you cannot find the presentations. It does not appear under your "All I Can View" section.
When a user is set up in Brainshark, the administrator assigns the user permissions in specific folders. If a presentation is not visible to a user, it is for one of the following reasons:
- The author has made the presentation inactive
- The user does not have viewing permissions to that folder
If you were instructed to view the presentation, or have reason to believe you should access it, please contact your company administrator for assistance.
If you do not know how to reach your company administrator, contact support - we'll reach out to the administrator on your behalf.
If you are an administrator, see this brief tutorial for instructions on how to grant user permissions.