Why does my recorded audio get cut off?

Symptom:  After recording audio using your Microphone/Headset in Brainshark sometime the playback will get cut off.


Cause:  This is usually caused by the hardware acceleration setting either in the Flash settings or Headset software.


Fix: If adjusting the Flash setting does not resolve contact your Microphone/headset's documentation to determine if there is a software setting for the mic to disable hardware acceleration.


For Flash:

1. While on the recording screen right click in the black area above the recording controls.

2. Select Settings in the dropdown menu.

3. On the first tab in the flash settings deselect the Hardware Acceleration checkbox then click close.

If you are still encountering issues please contact support@brainshark.com or call 781-370-8222


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