Symptom: After recording audio using your microphone/headset in Brainshark, sometimes the playback will be cut off.
Cause: This is usually caused by the hardware acceleration setting either in the Flash settings or the headset's software.
Fix: If adjusting the Flash setting does not resolve the issue, please see your Microphone/headset's documentation to determine if there is a software setting for the microphone to deactivate hardware acceleration.
- While on the recording screen right click in the black area above the recording controls.
- Select Settings in the dropdown menu.
- On the first tab in the flash settings deselect the Hardware Acceleration checkbox then click close.
- Please note that Internet Explorer will no longer be a supported web browser by Brainshark after 8/17/21. For additional information and workarounds please contact Support.
If you need additional assistance, please contact Support.