How to Grant Login Access to Brainshark for Salesforce Assistance

Depending on your Organization, the "Setup" button will be beside your name at the top right of the page or listed as a drop-down option when you click on your name.
 

1. Choose one of the following:
-Click on Setup | My Personal Information | Grant Login Access.
- Click on Your Name | My Settings | Personal | Grant Account Login Access
2. Set the access expiration date for "Brainshark.com Support" (Recommend 1 month for technical escalations).
3. Click Save.


All Other Users

 

1. Choose Your Name | My Settings | Personal | Grant Account Login Access.
2. Set the access expiration date for "Brainshark.com Support" (Recommend 1 month for technical escalations).
3. Click Save.
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