If you have to share an email with Brainshark Support and are using Gmail, you will need to save the e-mail as a local file as Gmail does not allow for the easy export of email to a readable format.
To save a Gmail Email to a Local File:
- Open the email in Gmail
- Click on the drop-down arrow
- Click on "Show original"
- Copy the text from the new window into a notepad file or download the original version
If you need additional assistance, please contact Support.