If multiple users in your Brainshark site need to have their username changed, the Bulk Username Change spreadsheet can be submitted to make these changes more efficiently. A Bulk Username Change request can only be submitted by a Company Administrator.
The user's passwords are not changed during the process.
To submit a Bulk Username Change request:
- Download and complete the Bulk Username Change spreadsheet (attached below)
- Submit the completed form to email@example.com
- This request will then be escalated to our Engineering Team for processing
If you need additional assistance, please contact Support.