When users are attempting to respond to a Coaching Challenge by using the "Record with Webcam" option, then might see this error message and be unable to record.
"Unable to access your microphone/camera. Please check your browser's content settings and refresh your page."
This message is typically generated by the Flash player when Brainshark does not have permissions to access the local computer's microphone or camera devices.
The Flash player settings can be accessed by right-clicking within the box and choosing settings. This should open a Adobe Flash Player settings window.
On the PRIVACY tab, you must grant app.brainshark.com or/and www.brainshark.com the permission to access your camera and microphone. Check the ALLOW button and close.