Administration Processes and Required Permissions

Action

Required Role/Permissions

Description

Bulk User Disable Primary Company Administrator for the Brainshark Portal

An Excel spreadsheet with user information formatted in a specific manner which allows Brainshark Support to process the file to disable a large number of users

For assistance with the Bulk User Disable form please reach out to support@brainshark.com

Bulk User Upload Any Company Administrator for the Brainshark Portal

An Excel spreadsheet with user information formatted in a specific manner which allows Brainshark Support to process the file to create or edit a large number of users at once

Guide to Preparing the User Bulk Upload Spreadsheet

Bulk Group Upload

Any Company Administrator for the Brainshark Portal

An Excel spreadsheet with user information formatted in a specific manner which allows Brainshark Support to process the file to create or edit a large number of groups at once

Guide to Preparing the Group Bulk Upload Spreadsheet

Cross-Company Copy

Any Company Administrator for the Brainshark Portal

Note: Approval must be granted from both the source Brainshark portal Company Administrator AND the destination Company Administrator

A form with the required information for Support to copy a presentation from one Brainshark Portal to another.

Guide to Preparing a Cross-Company Copy

Custom Certificates Any Company Administrator for the Brainshark Portal

A PowerPoint file prepared to be uploaded for use with presentations or courses as a replacement for the default Completion Certificates.

Custom Certificates and Replacement Parameters

 Change of Primary Contact for Support  Any Company Administrator for the Brainshark Portal  If the preferred contact for Support changes any administrator can submit a new contact for Support to reach out to. The contact must also be a Company Administrator.
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