Performing a Browser Trace: Firefox

Firefox Browser Trace Steps

Accessing the Developer Tools

1. Press the F12 key to open the developer tools console or select the three bars in the upper right corner of the browser window

2. Select Web Developer

FirefoxDevTools.png

3. Click Toggle Tools

 FireFoxToggleTools.png

4. Click to the Network Tab within the console

5. Check the "Persist Logs" box

FirefoxNetworkTab.png

6. Navigate or have the user navigate the pages until the issue occurs then right click in the area with lines of web calls and select the "Save All As HAR"

FirefoxSaveAs.png

7. Name the file and send the resulting file to support@brainshark.com as an attachment

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