Firefox Browser Trace Steps
Accessing the Developer Tools
- Press the F12 key to open the developer tools console or select the three bars in the upper right corner of the browser window
- Select Web Developer
- Click Toggle Tools
- Click to the Network Tab within the console
- Check the "Persist Logs" box
- Navigate or have the user navigate the pages until the issue occurs then right click in the area with lines of web calls and select the "Save All As HAR"
- Name the file and send the resulting file to email@example.com as an attachment
If you need additional assistance, please contact Support.