Performing a Browser Trace: Internet Explorer

Internet Explorer Browser Trace Steps

1. Press the F12 key to open the developer tools console or select the gear icon > F12 Developer Tools.

IEDevTools.png

 

Once the console is open:

1. Click to the Network Tab within the console.

2. Click the button with an arrow inside a circle to preserve logs.

3. Navigate the pages until the issue occurs. Click the Save icon.

IENetworkTab.png

4. Provide a name for the resulting file in the save screen and send the resulting file to support@brainshark.com as an attachment.

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