What is a browser trace?
A browser trace is a log of each action conducted by a website page. This includes the request for information and the time it takes for each request to complete. This log will also record any failed page requests or general page errors.
Why does Brainshark Support need a browser trace?
Browser traces give a detailed view of what is occurring on a page. This can provide Support with valuable insight into where an issue is occurring or where to focus troubleshooting efforts.
How do I perform a browser trace?
Below are resources for each browser type on how to perform a basic trace.
If you need additional assistance, please contact Support.