The Brainshark platform has four (4) main roles. The same person can have multiple roles within a company site. If you are using the Brainshark Learning and/or Coaching platform, there are additional roles that need to be considered but these are not outlined in this article.
The primary Brainshark roles are defined below:
Although a Brainshark presentation can be sent out and viewed by anyone with Internet access, a registered Viewer is one who has been given a username and password on the Brainshark site so they can view Brainshark presentations that require a login.
A Brainshark Author is a registered user who can view and create content, distribute new and existing content, and generate reports on self-created content.
A Brainshark Folder Administrator has limited administrative privileges. They can edit the name and description of their folders, manage which users have access to their folders, and create additional subfolders. They can also be given additional privileges (via a company level setting) to manage the presentations that are in their folders. These include changing authors, modifying settings, deactivating/deleting, and editing the presentation. Folder Administrators access this functionality via the Administration link. A Folder Administrator can also run reports on all content within the folders that they manage. Folder Administrators cannot configure global settings, including the creation and deletion of users and groups.
Within a Brainshark site, the Company Administrator will oversee the setup of the site and maintain the aspects of the site that relate to how all users interface with it and its content. This person is a resource for internal users and will be charged with adding, deleting, and granting privileges to users, adding deleting, and establishing settings for groups, adding, deleting and setting permissions for folders, as well as reporting.
To learn more about the Learning Roles, check out this article: What are the Learning Roles?
If you need additional assistance, please contact Support.