China viewing issues

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3 comments

  • Eric Hanabusa

    Is there any update regarding this issue?  Are there any plans to work with China to find a work around or is the only option to be on VPN?

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  • Joanne P

    Hello Eric,
     
    Thank you for your inquiry! At this time, the current workaround is to move back to our Flash-based player. Updates to this process will be provided as they are made available.

    Thank you,

    Joanne P.

    Customer Support Team Lead

    Support@Brainshark.com

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  • Eric Hanabusa

    Hi Joanne,

    Thank you for your response.

    - We encountered problems utilizing the flash based player which is why we had to switch exclusively to the HTML player.  

    - Once flash is phased out at the end of 2020 what is next work-a-round?  Is the VPN option the only one until another option is developed?

    Thank you,

    Eric

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