Why am I seeing a message stating the filepath is too long when uploading a SCORM file?

Occasionally when uploading SCORM packages, a Learning Author gets the error "The package you have selected contains a long filepath that would exceed the limit of the file system. Please shorten the filepath and try again."

There is a filepath limit of 220 characters for all SCORM uploads. To reduce the number of characters, please try the following:

• Shorten the name of the ZIP file itself before uploading
• Save the ZIP file directly to the desktop or another location that is not within another folder like a network folder or cloud server
• You may need to work with the SCORM creator to ensure the file names within the SCORM package > SCORM content > Assets, folder are shortened to allow to upload to Brainshark.

For Example: 

This video name and its file path name is 202 characters long:

\Brainshark-questions-regarding-scormtest-salesenablement-scorm12-REwrMQW5\scormcontent\assetsNh1M7A6Zg-WPwJpL_transcoded-RVHesSLuWnWFSKue-Brainshark Questions Regarding Scorm Test Sales Enablement- video 1.mp4

Once uploaded, Brainshark adds another 40 characters to the beginning of the filepath name which then exceeds the limit and results in an error.

If you need additional assistance, please contact Support.