After downloading and installing the Brainshark Screen Recorder extension for Google Chrome, users on Mac devices may be unable to begin recording their screen through Brainshark. If you're having trouble using this extension on your Mac computer, there may be additional security settings you'll need to change to ensure both Google Chrome and Brainshark are able to access your screen.
To allow screen recording through Google Chrome:
On your Mac, choose the Apple menu > System Preferences, click Security & Privacy, then click Privacy.
Select Screen Recording.
Select the checkbox next to Google Chrome to allow it to record your screen.
If you need additional assistance, please contact Support.