FAQs
Administration
- What is an ‘Enhanced Folder Administrator’?
- How can I find out who made a user inactive?
- How Can I Feature a Presentation on the ‘Home’ Screen?
- Where can I find a listing of all Company Administrators?
- What does “Unique Students Enrolled” mean?
- What is the difference between Inactivate, Delete or Permanently Deleting a User?
Brainshark
- 2020 Product Release Notes
- 2019 Product Release Notes
- How do I contact Brainshark Support?
- Up-time report - Site down
- Can I press back in a Browser while in Brainshark?
- Why am I receiving “Invalid User Credentials” when attempting to login to my account for the first time via the Brainshark Mobile App?
Coaching
- What are text based coaching activities?
- What are the supported file types for text-based coaching submissions?
- Why Can't I Create Coaching Activities with Machine Analysis as a Coaching Activity Creator?
- What is Machine Analysis?
- What Languages are supported for Coaching?
- What are the Supported File Types for Video Coaching Submissions?
Content Authoring
- Why can't I record audio with my microphone in Safari?
- Can I have the webcam window still be visible when using the Chrome Screen Recorder Extension?
- Are PowerPoint Transitions Supported in Brainshark?
- Where do I find the Presentation ID #?
- Are Triggered Animations Supported in Brainshark?
- Why does a presentation restart when trying to resume where I left off viewing?
Integrations
- Why can I not share this presentation in Salesforce?
- Brainshark CRM Connector for Salesforce IE11 Support
- Is Brainshark Authoring supported in an iFrame?
- Brainshark CRM Connector for Salesforce Components
- Comments and Ratings Columns
- Webcam Recording in Salesforce
Learning
- How do I re-enroll individual student(s) into a course or curriculum?
- Where can I add and edit Learning Topics?
- Can HTML5 content be uploaded in Learning as a Learning Course?
- How do I access my completion certificates in Learning?
- How do I remove a Course from a Curriculum?
- Why can’t I remove a student from a course or curriculum?
Reporting
- How can I tell which slides a user clicked on and viewed?
- Which units are used for measuring time in Brainshark reports?
- Progress Tracker in Learning
- Viewing Details by Presentation Advanced Filter Options
- Source - Data column on the Users Data report
- What Time Zone is Used in Brainshark Reports?