FAQs
Agents Only
Administration
- How do I generate a new password e-mail for my user?
- Is Brainshark available in languages other than English?
- What is an ‘Enhanced Folder Administrator’?
- How can I find out who made a user inactive?
- How Can I Feature a Presentation on the ‘Home’ Screen?
- Where can I find a list of all Company Administrators?
Brainshark
- 2020 Product Release Notes
- 2019 Product Release Notes
- How do I contact Brainshark Support?
- Is Brainshark down?
- Soporte en Español
- What are the Best Practices for Logging into Multiple Company Accounts (Sharkives)?
Coaching
- What is a 'Head Coach' (Challenge Administrator) ?
- How do I Limit Attempts in a Coaching Activity As a Course?
- Can Coaching Submissions be deleted?
- What are text based coaching activities?
- What are the supported file types for text-based Coaching submissions?
- Why Can't I Create Coaching Activities with Machine Analysis as a Coaching Activity Creator?
Content Authoring
- Can I Generate Audio in a Language Other Than English?
- Is it Possible For Guest Authors to Upload .mp3 Files?
- Are .PPTM files supported in Brainshark?
- What is the Maximum Resolution for video files in Brainshark?
- I was editing a presentation and can no longer find it after saving changes. Where did it go?
- What does unsupported content mean?
Integrations
- How to capture a SAML Trace in Chrome
- Why can't I share this presentation through the outlook plugin?
- How to update Brainshark CRM Connector for Salesforce for issues with Syncing or when SFDC password expires
- Why can I not share this presentation in Salesforce?
- Brainshark CRM Connector for Salesforce IE11 Support
- Brainshark CRM Connector for Salesforce Components
Learning
- How Does The "Send Copy To Group Manager" Feature Work?
- Can a Curriculum be made inactive?
- Can I upload an AICC file to Brainshark Learning?
- FAQ – Why does my copied link to a course or a curriculum not work?
- Why am I not marking complete in my URL course?
- Is it expected behavior for child groups to be auto-enrolled if enrolling a parent group to a course?
Reporting
- Which report do I run to see a list of questions for a presentation or course?
- Can I report on custom filters?
- How can I tell which slides a user clicked on and viewed?
- Which units are used for measuring time in Brainshark reports?
- How to read the Progress Tracker in Learning
- What do the Viewing Details by Presentation Filter Columns mean?