FAQs
Administration
- What does “Unique Students Enrolled” mean?
- What is the difference between Inactivate, Delete or Permanently Deleting a User?
- What are Self-registration Templates used for?
- What are the Learning Roles?
- What are the Primary Brainshark Roles?
- How will User Sync know what privileges/permissions to assign New Users?
Brainshark
- 2020 Product Release Notes
- 2019 Product Release Notes
- How do I contact Brainshark Support?
- Up-time report - Site down
- Mobile Offline Viewing
- Why can’t I see my new Folders under My Content or Home?
Coaching
- Why Can't I Create Coaching Activities with Machine Analysis as a Coaching Activity Creator?
- What is Machine Analysis?
- Multiple Language Support for Coaching
- Error Playing Coaching Submission
- Unable to record an Activity response
- Supported File Types For Video Coaching Submissions
Content Authoring
- Are Triggered Animations Supported in Brainshark?
- Why does a presentation restart when trying to resume where I left off viewing?
- Can I have my question slides display in a randomized order?
- How do I enable Question Retries for my site?
- Can I add a completion certificate to HTML5 content?
- When do View Receipts get sent if enabled?
Integrations
- Brainshark CRM Connector for Salesforce IE11 Support
- Is Brainshark Authoring supported in an iFrame?
- Brainshark CRM Connector for Salesforce Components
- Comments and Ratings Columns
- Webcam Recording in Salesforce
- Outlook Plugin vs. Add in
Learning
- Can HTML5 content be uploaded in Learning as a Learning Course?
- How do I access my completion certificates in Learning?
- How do I remove a Course from a Curriculum?
- Can I notify students when I want them to enroll in a course session?
- What is the Course Catalog?
- Why isn't my presentation available to be added to my curriculum?