FAQs
Agents Only
Administration
- FAQ - Can "User Bulk Upload" forms be scheduled?
- Can presentations to expire automatically after they are created?
- How do I generate a new password e-mail for my user?
- Why is my account locked out?
- Is Brainshark available in languages other than English?
- What is an ‘Enhanced Folder Administrator’?
Brainshark
- 2020 Product Release Notes
- How do I contact Brainshark Support?
- Is Brainshark down?
- 2021 Product Release Notes
- Soporte en Español
- How do I join a zoom meeting?
Coaching
- What happens to Coaching Submissions previously submitted by users who are made inactive?
- What is a 'Head Coach' (Coaching Administrator)?
- Will a new take to a Coaching Activity use the latest score or average the takes?
- How do I Limit Attempts in a Coaching Activity As a Course?
- Can Coaching Submissions be deleted?
- What are text based coaching activities?
Content Authoring
- Are PowerPoint Hotspots supported in Brainshark?
- Can I add an internal hyperlink or a link to another PowerPoint slide in my Brainshark content?
- Why are there two different links to the same presentation?
- Can I add a URL attachment to Brainshark content created with a multimedia file?
- Can I edit the text body of the completion certificate emails?
- What kinds of documents are supported for upload into Brainshark?
Integrations
- How to capture a SAML Trace in Chrome
- Why can't I share this presentation through the outlook plugin?
- How to update Brainshark CRM Connector for Salesforce for issues with Syncing or when SFDC password expires
- Why can I not share this presentation in Salesforce?
- Brainshark CRM Connector for Salesforce IE11 Support
- Brainshark CRM Connector for Salesforce Components
Learning
- Why can't my students self-enroll into a course session on the same day it takes place?
- What are Credits used for in Courses?
- Do students need folder viewing permissions to view their Current Enrollments?
- What is the expected behavior and workflow of courses added to dynamic curriculums?
- Can I add tags to Course Activities, Course Sessions or SCORM content?
- Is a Coaching Course with 0% completion criteria marked as "Complete" once a user submits their Coaching Submission?
Reporting
- What is the 'Phone Time' column in the 'Presentations Data' report?
- Which report do I run to see a list of questions for a presentation or course?
- Can I report on custom filters?
- How can I tell which slides a user clicked on and viewed?
- Which units are used for measuring time in Brainshark reports?
- How To Read the Progress Tracker in Learning