FAQs
Agents Only
Administration
- Why can I not see all my folders in the Edit menu for Manage Content?
- How are users tallied under the "Active Authors" count in the Administration menu?
- Bulk Apply Filters to Content
- FAQ - What can I search for in the "Manage Users" page?
- FAQ - Can "User Bulk Upload" forms be scheduled?
- Can presentations to expire automatically after they are created?
Brainshark
- 2021 Brainshark Product Release Notes
- How do I contact Brainshark Support?
- Is Brainshark down?
- Why does my SCORM course in my LMS open a new browsing window?
- Can Brainshark Presentations be played back at different speeds?
- Does Brainshark support integration with Gong?
Coaching
- Can Coaching Activities be cross-company copied?
- Why can't coaching activity participants use screen recordings or submit documents from the mobile app?
- What can I edit in a Coaching Activity that has responses submitted?
- What happens to Coaching Submissions previously submitted by users who are made inactive?
- What is a 'Head Coach' (Coaching Administrator)?
- Will a new take to a Coaching Activity use the latest score or average the takes?
Content Authoring
- Completion Criteria Changes
- How is related content determined?
- Is there a character limit on comments you can leave in presentations?
- Are PowerPoint Hotspots supported in Brainshark?
- Can I add an internal hyperlink or a link to another PowerPoint slide in my Brainshark content?
- Why are there two different links to the same presentation?
Integrations
- How to capture a SAML Trace in Chrome
- Why can't I share this presentation through the outlook plugin?
- How to update Brainshark CRM Connector for Salesforce for issues with Syncing or when SFDC password expires
- Why can I not share this presentation in Salesforce?
- Brainshark CRM Connector for Salesforce IE11 Support
- Brainshark CRM Connector for Salesforce Components
Learning
- Can I remove a student who completed a Course or Curriculum from enrollment?
- What is SCORM?
- Why can't my students self-enroll into a course session on the same day it takes place?
- What are Credits used for in Courses?
- Do students need folder viewing permissions to view their Current Enrollments?
- What is the expected behavior and workflow of courses added to dynamic curriculums?
Reporting
- ‘Time Listened’ column on Content and Learning reports
- What is the 'Phone Time' column in the 'Presentations Data' report?
- Which report do I run to see a list of questions for a presentation or course?
- Can I report on custom filters?
- How can I tell which slides a user clicked on and viewed?
- Which units are used for measuring time in Brainshark reports?