FAQs
Agents Only
Administration
- How do I assign folder permissions to multiple groups at once?
- Why am I unable to locate a folder to move content to it?
- Is Internet Explorer supported by Brainshark?
- Can I delete comments on Courses and Curriculums left by other students?
- What does the setting "Update ALL existing presentation Guestbook fields" do?
- Does Brainshark support Two Factor Authentication for logging into Brainshark accounts?
Brainshark
- 2021 Brainshark Product Release Notes
- How do I contact Brainshark Support?
- Is Brainshark down?
- Why does my SCORM course in my LMS open a new browsing window?
- Can Brainshark Presentations be played back at different speeds?
- Does Brainshark support integration with Gong?
Coaching
- Can Coaching Activities be cross-company copied?
- Why can't coaching activity participants use screen recordings or submit documents from the mobile app?
- What can I edit in a Coaching Activity that has responses submitted?
- What happens to Coaching Submissions previously submitted by users who are made inactive?
- What is a 'Head Coach' (Coaching Administrator)?
- Will a new take to a Coaching Activity use the latest score or average the takes?
Content Authoring
- Why did I not receive a view receipt after I viewed content I created?
- Completion Criteria Changes
- How is Related Content determined?
- Is there a character limit on comments you can leave in presentations?
- Are PowerPoint Hotspots supported in Brainshark?
- Can I add an internal hyperlink or a link to another PowerPoint slide in my Brainshark content?
Integrations
- How to capture a SAML Trace in Chrome
- Why can't I share this presentation through the Outlook plugin?
- How to update Brainshark CRM Connector for Salesforce for issues with Syncing or when SFDC password expires
- Why can I not share this presentation in Salesforce?
- Brainshark CRM Connector for Salesforce Components
- Comments and Ratings Columns
Learning
- Will editing a question slide in a course reset students' enrollment status?
- Can I remove student enrollments by removing their group from a course or curriculum?
- Can I remove a student who completed a Course or Curriculum from enrollment?
- Why is my curriculum listed as Incomplete but all the courses are marked as Complete?
- What is SCORM?
- Why can't my students self-enroll into a course session on the same day it takes place?
Reporting
- How do I interpret the 1 and 0 listed in my report?
- Can you report on who opened an attachment?
- ‘Time Listened’ column on Content and Learning reports
- What is the 'Phone Time' column in the 'Presentations Data' report?
- Which report do I run to see a list of questions for a presentation or course?
- Can I report on custom filters?