Troubleshooting Guides
Administration
Brainshark
- How do I run a browser trace in Safari?
- Why am I having issues viewing content in Mainland China?
- How to Perform a Browser Trace: Chrome
- Performing a Browser Trace: Microsoft Edge
- Performing a Browser Trace: Firefox
- Performing a Browser Trace: Internet Explorer
Coaching
Content Authoring
- Why does my recorded audio speed up?
- Embedded Excel Charts in Powerpoint
- Uploading Large Files from a Network Drive
- Why are slides not automatically advancing?
- Why am I missing the "Create" option?
- Why are bullet points in PowerPoint converting to mailbox icons in Brainshark?
Integrations
- How to do a silent install for Brainshark for Outlook Plugin?
- Connector Setting is Red but working
- Apex Test Classes Failing SFDC
- 32-bit / 64-bit Outlook Plug-in (not the Add-in)
- Brainshark publishing in Chatter not appearing for everyone
- Brainshark CRM Connector for Salesforce Search Settings
Learning
Machine Analysis
Viewing
- Why isn't the full title showing in the Brainshark Player?
- How do I deactivate Compatibility View Mode in Internet Explorer 11?
- Why can't I hear audio on my mobile device? (Apple)
- Error: "Cannot connect to server" when attempting to view a Brainshark presentation
- Error: "You cannot access this presentation from your location"
- What do I do if the presentation has expired?