Troubleshooting Guides
Administration
Brainshark
- Why am I having issues viewing content in Mainland China?
- Performing a Browser Trace: Microsoft Edge
- Performing a Browser Trace: Firefox
- Performing a Browser Trace: Internet Explorer
- Managing Cookies in a Browser
- Why am I unable to see the thumbnail image in my email?
Coaching
Content Authoring
- QUICK TIP: Uploading Large File Sizes
- Unable to connect to Media Server
- Slides Not Automatically Advancing
- Missing "Create" Option
- Bullet Points Converting to Mailbox Icons in Brainshark
- Unable to access your microphone/camera
Integrations
- Connector Setting is Red but working
- Apex Test Classes Failing SFDC
- Enabling Flash and Testing Chrome Extension
- 32-bit / 64-bit Outlook Plug-in (not the Add-in)
- Brainshark publishing in Chatter not appearing for everyone
- Brainshark CRM Connector for Salesforce Search Settings
Learning
Viewing
- How to Disable Compatibility View mode in Internet Explorer 11
- Embedded Excel Charts in Powerpoint
- Not hearing audio on mobile presentations when using Brainshark app - iOS
- Guestbook Does Not Display at End of Presentation
- Error message: "Cannot connect to server" when attempting to view a Brainshark presentation
- Viewing error: "You cannot access this presentation from your location"