Troubleshooting Guides
Administration
Brainshark
- How do I disable extensions in my web browser?
- How do I run a browser trace in Safari?
- Why am I having issues viewing content in Mainland China?
- How to Perform a Browser Trace: Chrome
- Performing a Browser Trace: Microsoft Edge
- Performing a Browser Trace: Firefox
Coaching
- Why can't I record my screen for a coaching activity?
- What do I do when I can't download a coaching submission?
- Why are coaching submissions not available for new managers to review after updating user profiles?
- Allowing Microphone and Camera Access on a Macintosh Computer
- Allow Listing for Coaching
Content Authoring
- Why can't I use Brainshark Screen Recorder Chrome extension on my Mac device?
- Why can't I see the option to add a question as an Author of a presentation?
- Why can't I see content I created in my "My Content" tab after I moved it to a different folder?
- Why does my recorded audio speed up?
- Embedded Excel Charts in Powerpoint
- Uploading Large Files from a Network Drive
Integrations
- Why do I see an "Activation failed" error message when using the Brainshark Outlook plugin?
- How to do a silent install for Brainshark for Outlook Plugin?
- Connector Setting is Red but working
- Apex Test Classes Failing SFDC
- 32-bit / 64-bit Outlook Plug-in (not the Add-in)
- Brainshark publishing in Chatter not appearing for everyone
Learning
Machine Analysis
Reporting
Viewing
- Why isn't the full presentation title showing in the Brainshark Player?
- How do I deactivate Compatibility View Mode in Internet Explorer 11?
- Why can't I hear audio on my mobile device? (Apple)
- Error: "Cannot connect to server" when attempting to view a Brainshark presentation
- Error: "You cannot access this presentation from your location"
- What do I do if a presentation has expired?