Brainshark Support

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Activity overview

Latest activity by Brainshark Support
  • Brainshark Support created an article,

    How to enable Closed Captions for your organization’s Brainshark site

    Closed Captions are a great way to enhance your content and make it more accessible to all viewers. Closed Captions can be added to Brainshark presentations or courses by authors when publishing co...

  • Brainshark Support created an article,

    How to download a coaching submission

    Any coaching user who can access the Feedback page, such as creators, reviewers, or head coaches, will now be able to download a user's coaching submission as an MP4 video with one-click.  To downl...

  • Brainshark Support created an article,

    Where can I add and edit Learning Topics? 

    Learning Topics are used in Courses and Curricula as a way of categorizing Activities within Reporting. These topics can be added and edited by Company Administrators.  To add Learning Topics:  Na...

  • Brainshark Support created an article,

    How Can I Feature a Presentation on the ‘Home’ Screen? 

    Presentations may be Featured as recommended available content for your Brainshark Users on the Home tab of your company's site. Presentations, when featured, appear similar to how the presentation...

  • Brainshark Support created an article,

    How to change the author of a course

     If you would like to update or change the author of a course, you will be able to do so as a Company Administrator or Learning Administrator. To change the author of a course: Navigate to Learnin...

  • Brainshark Support created an article,

    Can I have the webcam window still be visible when using the Chrome Screen Recorder Extension?

    At this time, it is not possible to have the webcam window appear over a screen recording if you open another program such as PowerPoint. This is expected behavior of the Chrome extension.  If you ...

  • Brainshark Support created an article,

    Are PowerPoint Transitions Supported in Brainshark? 

    Currently, PowerPoint transitions are not supported in Brainshark and will not appear in the Brainshark player when viewing your presentation. If you would like to request this functionality, I rec...

  • Brainshark Support created an article,

    Google Chrome 80 Update

    Update: Please note, the features Guestbook after Viewing and Launch Attachment After Close have been removed from Brainshark. As of 2/26/2020,  All content with the features previously enabled hav...

  • Brainshark Support created an article,

    Where do I find the Presentation ID #? 

    Every Brainshark presentation is associated with a unique nine-digit identifier code, aptly named the Presentation ID. We in Support gather these Presentation ID’s to assist in locating presentatio...

  • Brainshark Support created an article,

    What are text based coaching activities? 

    A text-based coaching activity allows participants to submit responses to coaching activities in the form of text-based documents. This option gives managers another way to ensure that reps are pre...