Brainshark Support

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Activity overview

Latest activity by Brainshark Support
  • Brainshark Support created an article,

    FAQ – Why does my copied link to a course or a curriculum not work?

    URL links to Brainshark Courses or Curriculums cannot be copied directly from your browser’s URL bar. This contains information specific to your Brainshark account that will not be accessible when ...

  • Brainshark Support created an article,

    Is Brainshark available in languages other than English?

    The Brainshark player and many of the platform pages have been localized. HTML5 player: supports 28 language (see attachment for list) Platform pages (the Brainshark user interface): Many pages ha...

  • Brainshark Support created an article,

    Is it expected behavior for child groups to be auto-enrolled if enrolling a parent group to a course?

    Yes, it is expected behavior when enrolling a Parent group into a course that all members in all child groups are also enrolled in the course. The users will appear in the “Enrolled Students” sect...

  • Brainshark Support created an article,

    How do I re-enroll individual student(s) into a course or curriculum?

    If you need to re-enroll a user into a course or curriculum, you will be able to as a Company Administrator, a Learning Administrator, or a Learning Author will be able to re-enroll students. To Re...

  • Brainshark Support created an article,

    What is an ‘Enhanced Folder Administrator’?

    An Enhanced Folder Administrator is a user who has the same abilities as a Folder Administrator plus the additional ability to edit content in folders that they have Folder Administrator permission...

  • Brainshark Support created an article,

    Why can I not share this presentation in Salesforce?

    When attempting to share Brainshark content in Salesforce you will sometimes see a lock icon covering the checkbox to share the content.   This is caused by a setting not being enabled for a Brain...

  • Brainshark Support created an article,

    Can I press back in a Browser while in Brainshark?

    At this time navigating through Brainshark should be used via the navigational tools and not by going back in the browser. Users should select the Individual tabs within the platform such as ‘Home...

  • Brainshark Support created an article,

    How can I find out who made a user inactive?

    If you would like to report on who made a user inactive, you will be able to as a Company Administrator or a Learning Administrator.  To report on who made a user inactive: Log into you Brainshark...

  • Brainshark Support created an article,

    Why am I having issues viewing content in Mainland China?

    Brainshark in China   Root Cause Great Firewall of China  China has censorship over the internet gateways where traffic travels between China and the rest of the Internet. Through a combination of ...

  • Brainshark Support created an article,

    Why can't I record audio with my microphone in Safari?

    Microphone Audio Recording capabilities in Safari are currently not supported by Brainshark as of March 30th, 2020 due to the sunsetting of Flash. As a result, users will be unable to record audio ...