Brainshark Support

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Activity overview

Latest activity by Brainshark Support
  • Brainshark Support created an article,

    How to enable Flash in Internet Explorer 11

    There are certain instances where you may require Flash while using Brainshark. If you are accessing Brainshark in Internet Explorer 11 and require Flash, please see the steps below: Open Internet...

  • Brainshark Support created an article,

    How do I enable Question Retries for my site?

    A Company Administrator can allow authors to set the number of retries a viewer has when responding to questions. This can be enabled from the Administration section of your Brainshark account.    ...

  • Brainshark Support created an article,

    Can I notify students when I want them to enroll in a course session?

    Currently, there is not a way to send out a manual notification to notify students enrolled in a course with multiple sessions that they will need to select a specific session. There are two tools,...

  • Brainshark Support created an article,

    Can I add a completion certificate to HTML5 content?

    At this time, Authors will be unable to add Completion Certificates to HTML5 Content. Please refer to our Product Release Notes from October 27,2018 for further information.  If you would like to r...

  • Brainshark Support created an article,

    How do I download and print a completion certificate to a presentation?

    If you have met the completion criteria requirements for a presentation and if the author enabled a completion certificate to this presentation, you will have the option to print your certificate a...

  • Brainshark Support created an article,

    When do View Receipts get sent if enabled? 

    If view receipts are enabled for a presentation, there are three settings that control when a view receipt will be sent:  After Viewing Ends  Before Viewing Ends  Both Before and After Viewing  I...

  • Brainshark Support created an article,

    What is Machine Analysis?

    Machine Analysis is an artificial intelligence, or AI, powered engine designed to augment reviewer feedback on coaching activities by generating a machine score for video submissions. Machine Analy...

  • Brainshark Support created an article,

    Can I use HTML5 Content when Merging Content? 

    While Content Authors now have the ability to upload HTML5 content, we do not support merging presentations created with HTML5 content.   Please refer to our Product Release Notes from October 27,2...

  • Brainshark Support created an article,

    How to Edit Course with Session Registration Emails 

    When creating an open Course with Multiple Sessions students can enroll in the course without selecting a specific session. Once the student is enrolled, they will receive a Course With Sessions Re...

  • Brainshark Support created an article,

    How do I Download SCORM packages from other users' content? 

    If you are looking to Download SCORM from other user's content, you will need Folder Administrator permissions to the folder the content resides in, and your site must allow Folder Administrators t...