Brainshark Support

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Activity overview

Latest activity by Brainshark Support
  • Brainshark Support created an article,

    How to Add a Guestbook to HTML5 Content 

    In order to gather information on who viewed HTML5 content in Brainshark, a content author can enable a guestbook to the content. When creating or editing HTML5 content, a guestbook can be enabled ...

  • Brainshark Support created an article,

    How to enable a guestbook to a presentation

    If you are a content author and would like to track information on the viewers accessing your presentation, you will be able to by enabling a guestbook to the presentation. To enable a guestbook on...

  • Brainshark Support created an article,

    Can HTML5 content be uploaded in Learning as a Learning Course? 

    At this time HTML5 content is restricted only to authoring presentations and is not available as an option to create a new course in Learning.  If you would like to suggest this functionality, plea...

  • Brainshark Support created an article,

    How do I access my completion certificates in Learning?

    After you meet the completion requirements for a course or curriculum in Brainshark, you may want to access your completion certificate afterward. To access a completion certificate to a Learning c...

  • Brainshark Support created an article,

    Why Can't I Create Coaching Activities with Machine Analysis as a Coaching Activity Creator? 

      To have the ability to create coaching activities with Machine Analysis, it must first be enabled at the Site Administration level and then at the user level. To enable Machine Analysis at the S...

  • Brainshark Support created an article,

    2020 Product Release Notes

    Coming soon...

  • Brainshark Support created an article,

    How to Disable Compatibility View mode in Internet Explorer 11

    If you are experiencing issues with viewing Brainshark content or accessing Brainshark in Internet Explorer, you may have to disable the Compatibility View. The Compatibility View setting is not cu...

  • Brainshark Support created an article,

    How do I remove a Course from a Curriculum? 

    If you have a course in a curriculum that needs to be removed, you will be able to from the edit mode of the curriculum. A Company Administrator, a *Learning Administrator, or a Learning Author wit...

  • Brainshark Support created an article,

    How to Enable or Disable View Receipts on a Presentation

     If you would like to track who is viewing a presentation by being notified with detailed information on the user's view, you will be able to by enabling view receipts.   To enable View Receipts on...

  • Brainshark Support created an article,

    How to Allow Authors to Upload Background Audio Files

    Content authors will be able to upload their own background audio files if it is enabled by a Company Administrator. Only a Company Administrator will be able to enable this setting. To allow autho...