Brainshark Support

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Activity overview

Latest activity by Brainshark Support
  • Brainshark Support created an article,

    How do I find a list of all Learning Managers in my site?

    If you are a Company Administrator, you will be able to find a list of all Learning Managers in your Brainshark site through the reporting tab. To generate a list of all Learning Managers: Select ...

  • Brainshark Support created an article,

    How can I enroll some or most group members in a course or curriculum?

    As a Course/Curriculum Author, Learning Manager, Learning Administrator or Company Administrator you can enroll students into courses and curriculums. Any content that is set to limited enrollment ...

  • Brainshark Support created an article,

    How do I upload a video file created outside of Brainshark to a coaching activity as a participant?

    When participating in the coaching activity, you may record your answer outside of Brainshark with a third-party application, then you can upload this recorded video to the coaching activity. To up...

  • Brainshark Support created an article,

    How do I remove a Coaching submission from the Leaderboard?

    If you would like to hide a Coaching submission from the leaderboard you can do so as the creator of the activity or as a Head Coach (Coaching Administrator). To remove a Coaching submission from t...

  • Brainshark Support created an article,

    Why can I still view a presentation from the URL link after it has been made inactive?

    You may be able to still access a presentation and view it as it appeared before it was made inactive by clicking the provided URL link from Brainshark. In some cases, users may be able to view ina...

  • Brainshark Support created an article,

    How can I delete the corrupted/broken presentation from My Content Tab?

    The corrupted file will be created under the Author's My Content Tab if the conversion process gets interrupted when creating the new presentation. A message will shown in the thumbnail as in the s...

  • Brainshark Support created an article,

    How do I change an account's user name?

    As Company Administrator, you may receive a request or need to change the username tied to a Brainshark account. Company Administrators will have the ability to edit a user's profile information vi...

  • Brainshark Support created an article,

    How can I move subfolders?

    As a Company Administrator you can rearrange the hierarchical structure of your organization's folders so your folders display in a different order in your Content Portal.   To move a Folder: Navi...

  • Brainshark Support created an article,

    How can I allow Group Managers to create new users?

    Any existing users with the role of Company Administrator, Learning Administrator, or Learning Manager have the ability to add new users to their company portal. If you have a manager who you wish ...

  • Brainshark Support created an article,

    How can I unenroll or remove a student who has already completed a course/curriculum?

    Once a student has completed a course or curriculum, you cannot remove them from the course with the 'Remove Student' option as they will retain their completion status.  In order to remove a stude...