Brainshark Support

  • Total activity 313
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 0

Activity overview

Latest activity by Brainshark Support
  • Brainshark Support created an article,

    How do I re-enroll individual student(s) into a course or curriculum?

    If you need to re-enroll a user into a course or curriculum, you will be able to as a Company Administrator, a Learning Administrator, or a Learning Author will be able to re-enroll students. To Re...

  • Brainshark Support created an article,

    What is an ‘Enhanced Folder Administrator’?

    An Enhanced Folder Administrator is a user who has the same abilities as a Folder Administrator plus the additional ability to edit content in folders that they have Folder Administrator permission...

  • Brainshark Support created an article,

    Why can I not share this presentation in Salesforce?

    When attempting to share Brainshark content in Salesforce you will sometimes see a lock icon covering the checkbox to share the content.   This is caused by a setting not being enabled for a Brain...

  • Brainshark Support created an article,

    Can I press back in a Browser while in Brainshark?

    At this time navigating through Brainshark should be used via the navigational tools and not by going back in the browser. Users should select the Individual tabs within the platform such as ‘Home...

  • Brainshark Support created an article,

    How can I find out who made a user inactive?

    If you would like to report on who made a user inactive, you will be able to as a Company Administrator or a Learning Administrator.  To report on who made a user inactive: Log into you Brainshark...

  • Brainshark Support created an article,

    Why am I having issues viewing content in Mainland China?

    Brainshark in China   Root Cause Great Firewall of China  China has censorship over the internet gateways where traffic travels between China and the rest of the Internet. Through a combination of ...

  • Brainshark Support created an article,

    Why can't I record audio with my microphone in Safari?

    Microphone Audio Recording capabilities in Safari are currently not supported by Brainshark as of March 30th, 2020 due to the sunsetting of Flash. As a result, users will be unable to record audio ...

  • Brainshark Support created an article,

    Why am I receiving “Invalid User Credentials” when attempting to login to my account for the first time via the Brainshark Mobile App? 

    At this time, users will not be able to login to their Brainshark accounts for the first time via the Mobile App.  Users who are logging into their accounts for the first time will have to do so vi...

  • Brainshark Support created an article,

    How to enable Closed Captions for your organization’s Brainshark site

    Closed Captions are a great way to enhance your content and make it more accessible to all viewers. Closed Captions can be added to Brainshark presentations or courses by authors when publishing co...

  • Brainshark Support created an article,

    How to download a coaching submission

    Any coaching user who can access the Feedback page, such as creators, reviewers, or head coaches, will now be able to download a user's coaching submission as an MP4 video with one-click.  To downl...