Brainshark Support

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  • How to change the author of a course

     If you would like to update or change the author of a course, you will be able to do so as a Company Administrator or Learning Administrator. To change the author of a course: Navigate to Learnin...

  • What is a parameter?

    Parameters are codes that can be add to a Brainshark presentation URL to change the default appearance, behavior and functionality of the Brainshark Player.

  • Is Branching Allowed on Mobile Devices?

    Branching will work on a mobile device after configuring your mobile browser to allow pop ups.    Disable Pop up Blockers on iPhone:http://osxdaily.com/2016/07/08/enable-disbale-pop-up-blocker-safa...

  • Can I use SmartArt in my presentations?

    As long as the SmartArt is using a supported animation SmartArt can be used in presentations. 

  • Replace Slides

    Replace PowerPoint slides: When you just need to replace your current slide images with new or updated slide images, you will want to use the Replace PowerPoint Slides feature from the Things You C...

  • Coaching Submission

    Coaching requires uploading files that meet our minimum resolution requirements (Files need to be > 180p) How can you check? Right-click on the file>Properties>Details and it will be under Video (s...

  • Can I have the webcam window still be visible when using the Chrome Screen Recorder Extension?

    At this time, it is not possible to have the webcam window appear over a screen recording if you open another program such as PowerPoint. This is expected behavior of the Chrome extension.  If you ...

  • How to Permanently Delete Users in Bulk

    As a Company Administrator you have the authorization to request that Brainshark perform a BULK PERMANENT DELETE of users on your behalf.   Please note that ALL of the usernames in the attached for...

  • What is the Difference Between a Presentation and a Course?

    A presentation is content that can be shared out with anyone (as long as you don't have additional security settings enabled) and is commonly displayed on your home page. Presentations can be creat...

  • Are PowerPoint Transitions Supported in Brainshark? 

    Currently, PowerPoint transitions are not supported in Brainshark and will not appear in the Brainshark player when viewing your presentation. If you would like to request this functionality, I rec...