Brainshark Support

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  • How to Set User Permissions

    Brainshark folder structure allows Company Administrators the ability to restrict access or functionality to certain folders. User permissions include viewer, author, and administrator permissions,...

  • Monitoring and tracking presentation views

    Brainshark allows an author or administrator to monitor who is viewing a presentation in several different ways. Requiring a login An author may require viewers of a presentation to login in order ...

  • How do I display different author photos for different slides?

    You may display a different author's photo on any slide in your presentation.  This feature must be enabled by your Company Administrator:  1. Click on Manage Slides from the Edit Presentation scre...

  • How to embed a Brainshark presentation in a website

    The Brainshark player can be embedded into a website so that the player is viewable as part of the site instead of posting the URL on the page and launching the player in another window. There are ...

  • AICC Support

    Typically a Learning Management System (LMS) will already have the functionality to create AICC Courses using external content. If they do then the LMS admin will only need to create an AICC course...

  • Adding video files to my presentation

    Video files can be incorporated within a presentation as part of the presentation or as an attachment to the presentation that opens in a separate browser window.You can upload a video file to crea...

  • Setting Animation Timings

    If you notice that animations you set to fire in PowerPoint are not registering after you have uploaded the files to Brainshark, it is likely because you have not yet set your animation timings in ...

  • How to Process a Bulk Upload Through the Batch Upload Utility

    Please note: If you are looking for instructions on how to send a Batch/Bulk upload request to support, please reference this Help and Training document: Guide to Preparing a Bulk User UploadA Comp...

  • Brainshark Support Hours

    We are available to answer your questions and help you with any technical difficulties you may experience. All Brainshark customers have direct access to our dedicated support representatives who a...

  • 2014-2018 Product Release Notes

    Below you will find release notes pertaining to all product releases.  Please contact support@brainshark.com with any questions. December 15th, 2018 October 27th, 2018 October 5th, 2018 September ...