Brainshark Support

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  • What are the Learning Roles?

    The Brainshark Learning platform has five (5) roles. These are in addition to the four (4) primary Brainshark roles. An individual can be assigned multiple roles, and every role does not need to be...

  • What are the Primary Brainshark Roles?

    The Brainshark platform has four (4) main roles. The same person can have multiple roles within a company site. If you are using the Brainshark Learning and/or Coaching platform, there are addition...

  • Using SCORM files and Reporting

    There are two uses of SCORM in Brainshark: 1. Uploading SCORM to Create a Course  2. Downloading SCORM from an existing presentation    Uploading SCORM Content SCORM packages can only be uploaded i...

  • How to Register into the Brainshark Company Administrator Training

    The Brainshark Company Administrator Certification curriculum is designed to help Company Administrators more effectively manage the back-end of their site. This curriculum is available to all user...

  • How to Make the Most of your Support Ticket

    Support tickets cover a wide range of topics from logging in to your account, creating awe-inspiring content, to answering questions unique to your business. The key to efficient and quick support ...

  • How to add a coaching submission to the Leaderboard

    If you would like to make a coaching submission visible on the leaderboard you will be able to as the creator of the activity or as a Coaching Administrator. To add a coaching submission to the lea...

  • Enable Flash for Brainshark in Chrome

    Here are the steps to enable flash for Brainshark in Chrome  Navigate to https://www.brainshark.com Click on the Lock Icon on the left and select to allow flash. If you do not see Flash listed cl...

  • Is Completion Branching supported in Safari?

    Completion branching is not supported on Safari 10+ for Mac users.

  • 32-bit / 64-bit Outlook Plug-in (not the Add-in)

    https://www.brainshark.com/brainshark/integration/office/vsto/latest32  (32bit Outlook) https://www.brainshark.com/brainshark/integration/office/vsto/latest64  (64Bit Outlook)

  • What is “My Wraps”?

    Scenario: A presentation is found on the My Content tab under “My Wraps” rather than in a specific content folder. A piece of content will be housed in My Wraps when the following security setting ...