Brainshark Support

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  • Actions required for moving from HTTP to HTTPS (Full site SSL)

      (Note: Brainshark does not use SSL any longer but we use TLS although the computer industry still speaks of HTTPS as an SSL connection) Things to consider:  1. Any Brainshark courses ...

  • How to enable a guestbook to a presentation

    If you are a content author and would like to track information on the viewers accessing your presentation, you will be able to by enabling a guestbook to the presentation. To enable a guestbook on...

  • How to embed a Brainshark presentation in a website

    The Brainshark player can be embedded into a website so that the player is viewable as part of the site instead of posting the URL on the page and launching the player in another window. There are ...

  • How to Manage Brainshark Communication Preferences

    Brainshark makes it easy for you to manage any emails that you receive from us.  To edit your Brainshark communication preferences: Log into your Brainshark account Click on your username in the u...

  • Who manages my Brainshark site?

    Your site's administration is maintained by an individual designated by your company. A Company Administrator has complete control over the maintenance of users and security, including adding users...

  • Source - Data column on the Users Data report

    The Source column on the Users Data report represents "Where" a user was registered or created from.  A self registration URL might look something like this:

  • How to add a profile photo

    If your Brainshark Administrator allows Brainshark Users to edit their profiles, then users can add their own author image to their profile.  [For Administrators] To add a photo to a user's profile...

  • How to add author photos to your Brainshark site

    If you would like to upload author photos to your profile or add a guest author's photo, you will be able to in Brainshark. To upload various author photos to build your image library: Select My C...

  • Display different author photos for different slides

    You may display a different author's photo on any slide in your presentation.  This feature must be enabled by your Company Administrator. Please refer to Enabling the author photo per slide featur...

  • How to change the default page seen after login

    The default page seen after you log into your Brainshark account can be changed depending on where you would like to direct users after log in. Only a Company Administrator can specify a default lo...