Brainshark Support

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  • Where to find guestbook data in a report

    To include the data collected from a Guestbook enabled presentation you will need to add the fields to your report through the Report Options tab on select reports. Additionally, if you have includ...

  • I am having trouble logging in. What do I do?

    If you were added as a user to your company's Brainshark account, you most likely received an email notifying you of your login credentials. If you did not receive the welcome email, or cannot find...

  • What is the difference between “Replace PowerPoint Slides” and “Merge Content”?

    When you need to modify or update the content in your presentations, there are 2 main options: 1. Replace PowerPoint slides: When you just need to replace your current slide images with new or upda...

  • How do I modify question slides?

    Authors who can create questions can manage their question backgrounds using the Media Library.   To upload a new question background: Edit the presentation Choose My Media Library from the Thing...

  • Can multiple people author the same presentation?

    Traditionally, there can only be one author per presentation. However, there are some exceptions: Anyone with company administrator access to the Brainshark site will, in most cases, will be able ...

  • How to Add a New Folder to Your Brainshark Site

    If you need to add a new folder to your Brainshark Site, you can do so in the Administration section of your account. A Company Administrator or a Folder Administrator can add folders to a Brainsha...

  • What is an ‘Enhanced Folder Administrator’?

    An Enhanced Folder Administrator is a user who has the same abilities as a Folder Administrator plus the additional ability to edit content in folders that they have Folder Administrator permission...

  • What is a Folder Administrator?

    Folder administrators have more permissions than a Brainshark Author, but fewer permissions than a Company administrator. All Folder administrators have the ability to do the following:  Add or re...

  • How to add a guestbook to a presentation

    If you are a content author and would like to track information on the viewers accessing your presentation, you will be able to by enabling a guestbook to the presentation. To enable a guestbook on...

  • 2020 Product Release Notes

      June Release Readiness Scorecards Scorecard User Permissions Group Comparison Brainshark Coaching for Highspot Phone Recording Without Flash May Release Custom Words in Coaching April Release...