Brainshark Support

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  • Slide Navigation Options Missing

    Certain Price Plans (Brainshark for On-Demand Engagement, Marketing Cloud, Learning Cloud- Internal Communications) do not include the Slide navigation options, so users will not see the drop down ...

  • Allowing Viewers to "Resume" a View

    Brainshark allows the author to select whether or not viewers may "resume" a presentation from where they left off. This feature is controlled in edit properties and is on by default when creating ...

  • Up-time report - Site down

    This website tracks the up-time of the Brainshark applications

  • Error message: "Found circular references"

    Issue: When setting up a curriculum you receive the error message "Found circular references" Solution: This message will appear in Learning when you make a course a prerequisite of itself or anoth...

  • Adding a tracking code to a presentation

    To include a tracking code in your email invitation: Click the Share link of the presentation In the Tracking Code field, enter the tracking code you want to use. Do not use spaces or special cha...

  • Can I use multiple question background styles in a presentation?

    If you merge question slides with custom backgrounds from other presentations that have different background slide images, they will create multiple background images in your destination presentati...

  • Expiration of Guest Requests

    Guest content requests, both authoring and audio, are not time sensitive and do not expire based upon a time or date. Note: You may only have one active link at a time, per presentation.  As soon a...

  • "Enforce Number of Question Attempts" for Courses and Presentations

    Enforcing the number of question attempts for courses and presentations is a way an author can enforce the number of times a student can respond to a question when the student resumes views on a co...

  • Not hearing audio on mobile presentations when using Brainshark app - iOS

    If you are seeing video but not hearing audio when using the Brainshark app on an Apple iOS device (iPad, iPhone, iTouch), please check the sound settings for your device. For iPad/iTouch: To disab...

  • Webcam Recording in Salesforce

    The latest version of Chrome (v64+) does not allow for the webcam recording features to work inside of SFDC unless the Brainshark CRM Connector for Salesforce is v 5.0.1 or higher. Please contact s...