Brainshark Support

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  • How to Request a Presentation Success Review

    Welcome to Brainshark!  If you have created your first presentation in Brainshark and want some additional tips before releasing it to your audience, Brainshark Support is happy to perform a Presen...

  • How do I request a Brainshark user account for my company's site?

    For security reasons, Brainshark does not add users to client accounts. You must contact your Brainshark Company Administrator to be added as a user to your company's account. If you do not know wh...

  • How do I access a presentation that requires username and password?

    Some authors require login credentials in order to view a presentation.  If you receive a login page when trying to view a presentation, it is because the author has restricted access to the presen...

  • How to search for presentations

    Brainshark has comprehensive search abilities to allow users to help easily identify the presentation(s) they are searching for. Some examples of places where we conduct searches include: Home and...

  • Brainshark Support Hours

    We are available to answer your questions and help you with any technical difficulties you may experience. All Brainshark customers have direct access to our dedicated support representatives who a...

  • I am having trouble logging in. What do I do?

    If you were added as a user to your company's Brainshark account, you most likely received an email notifying you of your login credentials. If you did not receive the welcome email, or cannot find...

  • Monitoring and tracking presentation views

    Brainshark allows an author or administrator to monitor who is viewing a presentation in several different ways. Requiring a login An author may require viewers of a presentation to login in order ...