Brainshark Support

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  • What is the difference between public and private presentations?

    Brainshark offers a variety of security options for Enterprise accounts. One way content can be secured is by the use of user names and passwords. When a presentation has a login required, the c...

  • What are the minimum system requirements for Brainshark?

    This document outlines the minimum system requirements needed for viewing Brainshark content.  Alternatively, Brainshark can automatically test your system for compatibility. Requirement Supp...

  • How do I request a Brainshark user account for my company's site?

    For security reasons, Brainshark does not add users to client accounts. You must contact your Brainshark Company Administrator to be added as a user to your company's account. If you do not know wh...

  • Do IP restrictions work with mobile devices?

    Yes, however, mobile devices have dynamic IP addresses when using cell service. Only when using a VPN or a WiFi connection do they have an assigned standard IP address. As a result, you can not res...

  • How do I see my tickets opened with Brainshark Support?

    In order to see your tickets with Support you will need to log in to your site account. To do this, go to https://brainshark.zendesk.com/hc/en-us and sign-in.   If you do not have an account, you c...

  • What is the difference between a Company Administrator and a Site Administrator?

      Within a Brainshark site, the Company Administrator(s) will oversee the setup of the site and maintain the aspects of the site that relate to how all users interact with it and its content. This ...

  • What is a Browser Trace?

    What is a browser trace? A browser trace is a log of each action conducted by a website page. This includes the request for information and the time it takes for each request to complete. This log ...

  • Can I have Brainshark open in Multiple tabs?

    No, Brainshark does not support different login sessions in multiple tabs in the same browser. This is caused by the mixed protocol that occurs when multiple sites are open in the same browser. As ...

  • Is this a Request for Brainshark Support?

      Pricing Inquiries Our Brainshark Sales team handles these inquiries. Please fill out our Sales Inquiry Form, this will allow our Sales team to reach out to discuss your needs. Licensing...

  • What are common terms used with Brainshark?

      Sharkive A Sharkive is your Brainshark Site. Sharkive is not a real word, but it’s one we’ve coined to refer to a Brainshark Site. It is a combination of the words Brainshark and Archive. Each...