Brainshark Support

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  • Why am I having issues viewing content in Mainland China?

    Brainshark in China   Root Cause Great Firewall of China  China has censorship over the internet gateways where traffic travels between China and the rest of the Internet. Through a combination of ...

  • Why can I not share this presentation in Salesforce?

    When attempting to share Brainshark content in Salesforce you will sometimes see a lock icon covering the checkbox to share the content.   This is caused by a setting not being enabled for a Brain...

  • Can I press back in a Browser while in Brainshark?

    At this time navigating through Brainshark should be used via the navigational tools and not by going back in the browser. Users should select the Individual tabs within the platform such as ‘Home...

  • How can I find out who made a user inactive?

    If you would like to report on who made a user inactive, you will be able to as a Company Administrator or a Learning Administrator.  To report on who made a user inactive: Log into you Brainshark...

  • How to Add Brainshark to Outlook

    Brainshark for Outlook enables you to share Brainshark content with your email recipients, right from within your message screen.  Download and install Brainshark for Outlook. If you’re using Offic...

  • Copying a presentation

    To make a copy of a presentation you must have authoring permissions to at least one folder, and the author must have enabled the copy function on a presentation.  The author copying the presentati...

  • Unable to access your microphone/camera

    When users attempt to add audio to a presentation or respond to a Coaching activity by using the "Record with Webcam" option, they might see an error message like the below and be unable to record....

  • Managing Cookies in a Browser

    For best results when using the Brainshark platform, Cookies will need to be enabled or allowed for Brainshark and third-party Cookies should not be blocked. Please see below for instructions for m...

  • How to Determine the Different Administration Processes Available

    If you are a Company Administrator and have questions regarding the different administration processes available as well as who can perform them, please see the table below. The table contains desc...

  • How do I contact Brainshark Support?

    Brainshark Support is available from 8:00 AM-9:00 PM EST Mon-Fri.    To contact Support by phone: Please give us a call at 781-370-8222.   To contact Support by Chat: Click the "Help" widget, lo...