Brainshark Support

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  • How to Manage Brainshark Communication Preferences

    Brainshark makes it easy for you to manage any emails that you receive from us.  To edit your Brainshark communication preferences: Log into your Brainshark account Click on your username in the u...

  • Getting Started with Brainshark

    Brainshark offers several options for you to learn how to use Brainshark efficiently.  First, we recommend reviewing our variety of Training Series and signing up for the one that matches your role...

  • Using Brainshark Question Slides in your Presentation

    If you are using question slides - exam, poll or survey - in your presentation, we strongly recommend that you do not end the presentation with the question slide.  The final question slide in a pr...

  • Actions required for moving from HTTP to HTTPS (Full site SSL)

      (Note: Brainshark does not use SSL any longer but we use TLS although the computer industry still speaks of HTTPS as an SSL connection) Things to consider:  1. Any Brainshark courses ...

  • Using Captivate with Brainshark

    You can upload content that was created in Captivate to Brainshark.  The optimal format in which you will publish your Captivate content depends on the version of Captivate you are using. This proc...

  • Embedding sound files into a PowerPoint presentation

    In order to embed an audio file in PowerPoint, it must be a .wav file.(Only one audio file per slide can be embedded/uploaded. If multiple .wav files exist on one PPT slide, only one will come thro...

  • How to Set User Permissions

    Brainshark's folder structure allows Company Administrators the ability to restrict access or functionality to certain folders. User permissions include viewer, author, and administrator permission...

  • File size limits for uploads

    Content Creation (Standard Authoring, Learning Authoring) Currently, the file size limit per upload in Brainshark is 500 megabytes (MB). If your PowerPoint presentation is larger than 500 MB, you s...

  • Copying a presentation

    To make a copy of a presentation you must have authoring permissions to at least one folder, and the author must have enabled the copy function on a presentation.  The author copying the presentati...

  • Why can't I record audio with my microphone in Safari?

    Microphone Audio Recording capabilities in Safari are currently not supported by Brainshark as of March 30th, 2020 due to the sunsetting of Flash. As a result, users will be unable to record audio ...