Brainshark Support

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  • What are common terms used with Brainshark?

      Sharkive A Sharkive is your Brainshark Site. Sharkive is not a real word, but it’s one we’ve coined to refer to a Brainshark Site. It is a combination of the words Brainshark and Archive. Each...

  • Navigating Brainshark Coaching

    From the Coaching Tab within Brainshark this area of the software will show you any coaching activities that you need to complete. As a Head Coach or an Owner of an Activity you also can edit your ...

  • How can I tell which slides a user clicked on and viewed?

    The Viewer Clickpath Details report allows a user to see the exact order of slides viewed and attachments accessed by each viewer. This is useful in understanding how someone navigated through a pr...

  • Where do I find the Presentation ID #? 

    Every Brainshark presentation is associated with a unique nine-digit identifier code, aptly named the Presentation ID. We in Support gather these Presentation ID’s to assist in locating presentatio...

  • What are the Supported File Types for Video Coaching Submissions?

    When submitting a Video Coaching Submission users are only allowed to upload certain file types. Below is a list of the currently accepted video file types for Coaching submissions. FLV (.flv) WEB...

  • Error: There was an unexpected error while attempting to record your video. Code:-2146233086

    Users with a monitor resolution of 1366x768 will not be able to record a Coaching Activity Response.  This is an unsupported resolution. As a workaround, adjusting your monitor to a different resol...

  • What Languages are supported for Coaching?

     The users that access Coaching via a Browser will experience the Coaching “application” in one of10 languages. The languages currently supported in the Brainshark Coaching application are the foll...

  • What is Machine Analysis?

    Machine Analysis is an artificial intelligence (AI) powered engine designed to augment reviewer feedback on coaching activities by generating a machine score for video submissions. Machine Analysis...

  • What are text based coaching activities? 

    A text-based coaching activity allows participants to submit responses to coaching activities in the form of text-based documents. This option gives managers another way to ensure that reps are pre...

  • How to enable a text-based Coaching Activity

    If you would like participants in a coaching activity to be assessed on written activities, you can enable the option to have participants submit text-based responses to an activity.  Only users wi...