Brainshark Support

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  • How to enable a text-based Coaching Activity

    If you would like participants in a coaching activity to be assessed on written activities, you can enable the option to have participants submit text-based responses to an activity.  Only users wi...

  • How to download the Course Completion Import template

    The “Course Completion Import” function allows Learning Authors, Learning Administrators, and Company Administrators to import course completion results from a .csv file instead of manually setting...

  • How to Copy a Course or Curriculum in Learning

    If you would like to copy a Course or Curriculum in Learning, you will be able to do so through the User Interface on the Courses & Curriculums Page. To copy a course or curriculum you will need to...

  • What are the supported file types for text-based coaching submissions? 

    For all text-based coaching activities, users will be able to submit documents that will be able to be reviewed for feedback. The currently supported file types for coaching submissions are as foll...

  • How to Add a Guestbook to HTML5 Content 

    In order to gather information on who viewed HTML5 content in Brainshark, a content author can enable a guestbook to the content. When creating or editing HTML5 content, a guestbook can be enabled ...

  • How to enable a guestbook to a presentation

    If you are a content author and would like to track information on the viewers accessing your presentation, you will be able to by enabling a guestbook to the presentation. To enable a guestbook on...

  • Can HTML5 content be uploaded in Learning as a Learning Course? 

    At this time HTML5 content is restricted only to authoring presentations and is not available as an option to create a new course in Learning.  If you would like to suggest this functionality, plea...

  • Where can I find a listing of all Company Administrators? 

    Any user with Company Administrative privileges may obtain a list of all active Company Administrators by running the User Bulk Download report.   To obtain a list of all active Company Administrat...

  • How do I access my completion certificates in Learning?

    After you meet the completion requirements for a course or curriculum in Brainshark, you may want to access your completion certificate afterward. To access a completion certificate to a Learning c...

  • How can I tell which slides a user clicked on and viewed?

    The Viewer Clickpath Details report allows a user to see the exact order of slides viewed and attachments accessed by each viewer. This is useful in understanding how someone navigated through a pr...