Brainshark Support

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  • How to enable Closed Captions for your organization’s Brainshark site

    Closed Captions are a great way to enhance your content and make it more accessible to all viewers. Closed Captions can be added to Brainshark presentations or courses by authors when publishing co...

  • Google Chrome 80 Update

    Update: Please note, the features Guestbook after Viewing and Launch Attachment After Close have been removed from Brainshark. As of 2/26/2020,  All content with the features previously enabled hav...

  • 2020 Product Release Notes

    March Release Mobile Offline Support (v5.3.4) Reviewer Enhancements Improved PowerPoint Upload Messaging Download Video Submissions WCAG Accessibility Improvements  February Release Google Slide...

  • Convert a Course into a Presentation

    Sometimes users need to convert a course into a presentation. For example they created a course but now they want to export it as SCORM. You cannot download SCORM from a course, so you need to conv...

  • As a coaching participant, how many chances do I have to complete the activity?

    The rules of the activity are determined by your coach, and will be sent to you via email when you are invited to participate in a new activity. At this time, Brainshark does not limit the amount o...

  • How to download a coaching submission

    Any coaching user who can access the Feedback page, such as creators, reviewers, or head coaches, will now be able to download a user's coaching submission as an MP4 video with one-click.  To downl...

  • What is Mobile Offline Viewing?

    Offline viewing for presentations and courses Offline viewing allows viewers / students to download a course or presentation and access it while disconnected from the Internet. After re-connecting ...

  • How to search for presentations

    Brainshark has comprehensive search abilities to allow users to help easily identify the presentation(s) they are searching for. Some examples of places where we conduct searches include: Home and...

  • Where can I add and edit Learning Topics? 

    Learning Topics are used in Courses and Curricula as a way of categorizing Activities within Reporting. These topics can be added and edited by Company Administrators.  To add Learning Topics:  Na...

  • How Can I Feature a Presentation on the ‘Home’ Screen? 

    Presentations may be Featured as recommended available content for your Brainshark Users on the Home tab of your company's site. Presentations, when featured, appear similar to how the presentation...