Brainshark Support

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  • How to Merge Content

    A Brainshark slide can contain three elements: image, audio and attachment. You can replace any one of these by moving them from one presentation slide to another presentation slide without disrupt...

  • How to Replace PowerPoint Slides

    Content Authors and Company Administrators are able to replace existing slides within a Brainshark Presentation using the Replace PowerPoint Slides Feature. When you just need to replace your curre...

  • Can I use SmartArt in my presentations?

    Content Authors and Company administrators are able to use SmartArt in uploaded PowerPoint Presentations. If using animation, the SmartArt needs to be using a supported animation listed in our Supp...

  • How do I re-enroll individual student(s) into a course or curriculum?

    If you need to re-enroll a user into a course or curriculum, you will be able to as a Company Administrator, a Learning Administrator, or a Learning Author will be able to re-enroll students. To Re...

  • How to Permanently Delete Users in Bulk

    As a Company Administrator you have the authorization to request that Brainshark perform a BULK PERMANENT DELETE of users on your behalf.   Please note that ALL of the usernames in the attached for...

  • How to Enable Self-Registration

    You must login as a Company Administrator to enable Self-Registration: From Administration, select Manage Company Select Advanced Options > Self Registration In the Enable self-registration sectio...

  • Minimum video resolution requirements for Coaching submissions

    Coaching requires uploading files that meet our minimum resolution requirements (Files need to be > 180p). How can you check? Right-click on the file > Properties > Details and it will be under Vid...

  • Why can’t I remove a student from a course or curriculum? 

    If you are unable to manually un-enroll a student from a course or curriculum in Learning, the student may be enrolled through a group enrollment with the enrollment type set to current and future ...

  • How do I run a Course Enrollment Report

    To run a Course Enrollment Report: 1. Navigate to Reporting; 2. Select Learning on the Left-hand side under the standard Reports section; 3. Scroll and select the Course Enrollment Report; 4. On th...

  • What animations are supported in Brainshark?

    Please find our comprehensive list of supported animations attached.  For further assistance, please contact