Brainshark Support

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  • 2020 Product Release Notes

    February Release (2020.1)  Google Slide & Drive Support

  • What is Mobile Offline Viewing?

    Offline viewing for presentations and courses This feature is currently available for designated ‘early adopter’ customers only. Stay tuned for a general availability announcement. Offline viewing ...

  • Google Chrome 80 Update

    On February 4th, 2020, Google will roll out a new version of Chrome (version 80). As a result of these updates, the following features within the Brainshark Authoring platform will no longer work f...

  • What is the Difference Between a Presentation and a Course?

    A presentation is content that can be shared out with anyone (as long as you don't have additional security settings enabled) and is commonly displayed on your home page. Presentations can be creat...

  • Are PowerPoint Transitions Supported in Brainshark? 

    Currently, PowerPoint transitions are not supported in Brainshark and will not appear in the Brainshark player when viewing your presentation. If you would like to request this functionality, I rec...

  • Actions required for moving from HTTP to HTTPS (Full site SSL)

      (Note: Brainshark does not use SSL any longer but we use TLS although the computer industry still speaks of HTTPS as an SSL connection) Things to consider:  1. Any Brainshark courses ...

  • How to enable a guestbook to a presentation

    If you are a content author and would like to track information on the viewers accessing your presentation, you will be able to by enabling a guestbook to the presentation. To enable a guestbook on...

  • How to embed a Brainshark presentation in a website

    The Brainshark player can be embedded into a website so that the player is viewable as part of the site instead of posting the URL on the page and launching the player in another window. There are ...

  • How to search for presentations

    Brainshark has comprehensive search abilities to allow users to help easily identify the presentation(s) they are searching for. Some examples of places where we conduct searches include: Home and...

  • How to Manage Brainshark Communication Preferences

    Brainshark makes it easy for you to manage any emails that you receive from us.  To edit your Brainshark communication preferences: Log into your Brainshark account Click on your username in the u...