Brainshark Support

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  • What are the minimum system requirements for Brainshark?

    This document outlines the minimum system requirements needed for viewing Brainshark content.  Alternatively, Brainshark can automatically test your system for compatibility. Requirement Supp...

  • Up-time report - Site down

    This website tracks the up-time of the Brainshark applications http://health.brainshark.com/

  • Performing a Browser Trace: Chrome

    For advanced capturing for SCORM launches please review ADVANCED CHROME TRACE instructions.   Chrome Browser Trace Steps Note: The below steps are for a tab or window.   If you are trying to captur...

  • How can I add audio to my presentation?

    Brainshark offers several options for adding audio to your presentations including:   Add audio via the telephone; Record directly into your presentation using a microphone; Add .mp3s into your u...

  • How to Create a Course in Learning

    To Create a Course in Learning, permissions will need to be granted to you by a Company Administrator.  Once you have authoring rights to Brainshark, follow the steps below to Create a Course. 1. W...

  • How do I contact Brainshark Support?

    Brainshark Support is available from 8:00AM-9:00PM EST Mon-Fri.    To contact Support by phone: Please give us a call at 781-370-8222.   To contact Support by Chat: Click the "Chat with us" widg...

  • How to Inactivate, Delete or Permanently Delete a User

    Brainshark Company Administrators are authorized to delete, permanently delete, and inactivate users on their company's site. Please see the attached guide for details and instructions on these act...

  • 2014-2018 Product Release Notes

     Below you will find release notes pertaining to all product releases.  Please contact support@brainshark.com with any questions. December 15th, 2018 October 27th, 2018 October 5th, 2018 September...

  • Google Chrome 80 Update

    Update: Please note, the features Guestbook after Viewing and Launch Attachment After Close have been removed from Brainshark. As of 2/26/2020,  All content with the features previously enabled hav...

  • 2020 Product Release Notes

    March Release Mobile Offline Support (v5.3.4) Reviewer Enhancements Improved PowerPoint Upload Messaging Download Video Submissions WCAG Accessibility Improvements  February Release Google Slide...