Dan Gasser

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Activity overview

Latest activity by Dan Gasser
  • Dan Gasser created an article,

    Recommendations for Videos uploaded to Brainshark or recorded in Brainshark.

    When recording in Brainshark's tools your microphone must be enabled although it can be muted. When uploading videos to any area in Brainshark, the video must contain an audio stream.  The stream c...

  • Dan Gasser created an article,

    API Learning Activity Report Example

    Here is an example of an API call for the Learning Activity report filtered by content in a specific folder with enrollment dates starting on 05/12/2021   https://www.brainshark.com/brainshark/webs...

  • Dan Gasser created an article,

    Can I embed a Brainshark presentation in a Salesforce Knowledge article?

    Salesforce does not support Embedding Brainshark presentations in a Salesforce Knowledge Article (Salesforce Classic) There are two ways to work around this issue. (Lightning Only)   1. Get the Bra...

  • Dan Gasser commented,

    For the User APIs please contact Support@brainshark.com until new Documentation is made available.

  • Dan Gasser created an article,

    How do I update the Logo in Salesforce for the Brainshark App?

    Steps to update the Logo in Salesforce for the Brainshark App   In Classic 1. Salesforce Setup 2. Create-->Apps 3. Click edit next to Brainshark v1.4 App label 4. Click Insert an Image button 5. Cl...

  • Dan Gasser created an article,

    How to capture a SAML Trace in Chrome

    Chrome To install the SAML Chrome Panel extension: Navigate to the Chrome Web Store. Search for “SAML Chrome Panel”   Click Add to Chrome > Add extension Access Chrome developer tools by hitting F...

  • Dan Gasser created an article,

    SFDC Usersync: Salesforce Usersync Configuration

      The Salesforce Usersync feature Brainshark offers is a great way to manage your Brainshark users, Group Membership and inherited permissions and enrollments set at the Group Level.  Please the in...

  • Dan Gasser created an article,

    SFDC Sync: How to update Brainshark CRM Connector for Salesforce for issues with Syncing or when SFDC password expires

    We have been notified that Brainshark Data is not able to sync to your Salesforce instance because the SFDC password has expired for your user.  Please follow these instructions to correct the issu...

  • Dan Gasser created an article,

    Brainshark for Outlook Unexpected Error

    When searching for a contact in the Brainshark for Outlook addin or plugin you may see an unexpected error if the Salesforce user does not have the necessary permission in Salesforce regarding the ...

  • Dan Gasser created an article,

    Unexpected error when trying to search for anything in the Brainshark for Outlook plugin/addin

    Please refer to https://brainshark.zendesk.com/hc/en-us/articles/360051487591-Brainshark-for-Outlook-Unexpected-Error-   for additional fields that need to be available   The above image will show...