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  2. Troubleshooting Guides
  3. Content Authoring

Content Authoring

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  • Why does my PNG logo appear with a black background?
  • Why is my question background defaulting to a 4:3 aspect ratio?
  • Why is my embedded presentation not showing the correct thumbnail image?
  • Why won't my HTML content display when viewing?
  • Why can't I use Brainshark Screen Recorder Chrome extension on my Mac device?
  • Why can't I see the option to add a question as an Author of a presentation?
  • Why is there a beeping or beep noise in my recorded audio?
  • Why can't I see content I created in my "My Content" tab after I moved it to a different folder?
  • Why does my recorded audio speed up?
  • Embedded Excel Charts in Powerpoint
  • Uploading Large Files from a Network Drive
  • Why are slides not automatically advancing?
  • Why am I missing the "Create" option?
  • Why are bullet points in PowerPoint converting to mailbox icons in Brainshark?
  • Error: Unable to access your microphone/camera
  • Why does my recorded audio get cut off?
  • Why did my presentation Fail to Convert for mobile?
  • Why am I unable to Merge Content from an active presentation?
  • Support for Mac's Keynote
  • How can I get rid of the clicking sound when I am recording my audio?
  • Why does my URL Slide appear blank?
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